Terms & Conditions

Returns Policy

Please email us at sales@buybrandtools.com or call us on (0114) 251 3535 if you want to return an item for any reason.

Please check that you have received the correct items before using them - we can't accept returns on any items that have been used.

You are entitled to a full refund or exchange if you aren't fully satisfied with the goods supplied for any reason, providing you return them to us in the same condition that you received them (i.e. not used), within 30 days of you receiving them.

If the goods supplied are damaged or if the wrong goods have been sent then we will also refund your return postage costs. If you are returning the goods for any other reason (than those stated above) then you would be expected to return the goods at your own cost.

Many of the goods we supply also have a manufacturer's warranty agreement. If your product develops a fault during usage, then please contact us. Your enquiry will be passed to the manufacturer, who may be able to repair or replace the item, according to the terms of their warranty agreement.

Please see our product descriptions for details of any included warranties. The manufacturer is responsible for the terms of the warranty agreement and for repairing the item.

Items that have been specially made to order cannot be returned unless damaged or faulty, in which case we would exchange the goods for a fully functioning replacement. This is providing the goods have not been used. If they have been used then you may still be eligible for an exchange under the warranty agreement (if applicable) for the item. Custom made items are not eligible for refunds.

Refunds and exchanges can only be made once we have received the goods in question back into stock. The goods must be returned to us in the same condition that you received them, with all packaging present if possible.

Credit Card Security

Our online payment system for credit and debit cards is provided by Sellerdeck Pay (by ClearAccept). You can have total peace of mind that your online payment is safe and secure. Our online payment solution is PSD2 SCA compliant from a PCI DSS Level 1 company, and undergoes an active fraud monitoring process.

BuyBrandTools Ltd is also fully compliant with the PCI DSS security standards.

If you require any further information about the payment security standards used by Buy Brand Tools then please don't hesitate to contact us.

Privacy Policy

This privacy policy has been created to express our commitment to the protection of our customers' information and privacy.

Who stores your data?

Our customer information is wholly owned by Buybrandtools Ltd - 9 Meadowbrook Park, Station Road, Sheffield S20 3PJ, United Kingdom.

What do we do with your information?

Your data has and will only ever be used for contacting yourselves regarding your order and also for sending you special offers / promotions from time to time (via email and post).

How do we protect your information?

The information will NOT be disclosed to any third parties apart from when necessary for delivery purposes. Contact information is held on a secure database and is only accessed by employees who are responsible for managing the data.

What information do we have?

The data collected includes contact information e.g. addresses, telephone numbers, and email addresses if applicable. Credit card details for online transactions are processed and secured by Sellerdeck Payments (powered by ClearAccept) or PayPal. No credit card data is stored for offline transactions.

Why do we have your information?

The information we have was either; (a) collected through the process of a sale or (b) by process of opt in to our email list.

How can you stop receiving mailings from us?

It is possible to opt out of receiving our mailings by clicking the unsubscribe link located at the bottom of our emails. Alternatively you can click here to remove yourself from our mailing list

Consent to the use of cookies

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

Your consent status or the withdrawal of consent
Your anonymised IP address
Information about your Browser
Information about your Device
The date and time you have visited our website
The webpage url where you saved or updated your consent preferences
The approximate location of the user that saved their consent preference
A universally unique identifier (UUID) of the website visitor that clicked the cookie banner

Cookies Policy

This cookie policy has been created and updated by Cookie Consent.

Tax Charges

VAT (currently 20%) is automatically added to all orders placed through our website. If you are ordering from overseas and are exempt from paying VAT then please contact us by phone, email or fax to place your order (contact details above).

Guarantees

Many of our products are guaranteed against defects in materials and workmanship, subject to reasonable and proper usage. Warranty lengths are normally stated in the product descriptions. If you have any questions about warranty lengths then please contact us (details above).

Contact Details

BuyBrandTools Ltd
9 Meadowbrook Park
Station Road
Sheffield
S20 3PJ
United Kingdom

Phone: 0114 251 3535
Fax: 0114 251 3422
Email: sales@buybrandtools.com
Company Reg: 4582718 - VAT Reg: 806149144

Office hours:
Monday - Friday: 8.30 - 16.30
Saturday, Sunday & Bank Holidays: CLOSED

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Free UK Delivery

When you spend over £100 (+VAT)*

Merry Christmas! Orders placed over the Christmas period (from 20th Dec - 1st Jan) will be despatched on 2nd Jan

Economy = £4.95 (+VAT)
(small & non-bulky items only)

Next Work Day = £6.95 (+VAT)
Orders £100 and over = FREE!

Long Length = £14.95 (+VAT)
(next day, for any order value)

Full UK Delivery Info
European Delivery Info
Worldwide Delivery Info
* Free over £100 excludes long length items (tile trim & 1.2m+ levels)

Service You Can Trust

Scott, and his small team of friendly customer service advisors work extremely hard to ensure that your order is delivered when you expect it. Scott is available to answer any enquiries you may have.

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